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Privacy policy
last updated: march 11, 2025
this privacy policy explains how staysolid™ ("staysolid", "we", "us", or "our") collects, uses, and shares your personal information when you visit or use our services at stww.ws (the "site") or interact with us in relation to the site (together, the "services").
by using our services, you agree to the practices outlined in this policy. if you do not agree, please do not use the site.
updates to this policy
we may update this policy from time to time for legal, operational, or practical reasons. updated versions will be posted on the site with a new "last updated" date. by continuing to use the services, you accept those changes.
how we collect and use your information
we collect personal information to operate our services, fulfill orders, improve your experience, and comply with legal obligations.
information you provide directly
– name, address, phone number, email
– billing and shipping details
– payment confirmation
– account info (username, password, security questions)
– cart activity, purchase history, saved items
– messages or emails sent to our support team
information collected automatically
– device and browser type
– network and ip address
– site usage history (through cookies or tracking tools)
information from third parties
– payment processors (to handle transactions)
– shopify and related tools (to power our site)
– analytics services (to help improve site performance)
how your information is used
– process payments, returns, and orders
– prevent fraud and ensure security
– offer customer support
– send personalized promotions and ads
– meet legal or regulatory obligations
cookies and tracking
we use cookies to customize your experience, improve site performance, and deliver ads. you can manage cookies through your browser settings. note: disabling cookies may impact site functionality.
for shopify cookies, please refer to shopify’s cookie policy.
sharing your information
we may share your personal data with:
– service providers (like payment, analytics, and fulfillment partners)
– business collaborators (for marketing or co-branded orders)
– authorities (to comply with laws or legal requests)
– new owners (in the event of a sale or merger)
we do not sell or share your personal information without your consent.
security and retention
we take precautions to secure your personal information, but no method is 100% secure. if you suspect unauthorized access, please contact us.
we keep your data only as long as needed to fulfill your orders, manage your account, and comply with legal obligations.
your rights
depending on where you live, you may have the right to:
– access your personal data
– request correction or deletion
– restrict or object to processing
– receive a copy of your data
– opt out of marketing communications
to exercise your rights, contact: support@stww.ws
unsubscribe from marketing
to stop receiving marketing messages, click the "unsubscribe" link in our emails. note: you may still receive order-related messages.
international data transfers
if you’re located outside the u.s., your data may be transferred internationally. we use recognized safeguards (like standard contractual clauses) to protect your data.
children’s privacy
our services are not intended for children under 16. we do not knowingly collect data from minors. if you believe a child has shared their info with us, please let us know so we can delete it.
third-party links
the site may link to external websites. we’re not responsible for their privacy policies—please review them before submitting your information.
contact us
questions or concerns? reach out to us at:
email: support@stww.ws
address:
staysolid™ ltd
4 southdown court, old drive
polegate, bn26 5ex, uk